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Service Design - Pocket Guide

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BT - SMT Event

Design Room Graphics

Design Room Graphics

Design Room Graphics

Codenamed Da Vinci, this global programme is transforming BT's 13,000-person IT department to become ‘an IT service provider of choice’. The project is shining a light across the wider enterprise on how to run service design-led transformation at scale. In June 2017, this FTSE100 Telecoms organisation was experiencing some commercial and cultural turbulence. A merger, an accounting scandal, negative press coverage and Brexit was impacting staff sentiment and share prices. Our project takes places inside the IT organisation which had just undergone significant organisational restructuring.

Scope of work >>>
Identity concept & creation
Creative direction
Design room installation
Event design
Process flow visualisation

Using Format